ComOps: Strategy and support for casinos, hotels, travel and tourism

Are you currently facing these business challenges?

“Our processes are outdated. They’re slowing down operations and increasing our costs.”

“Guest complaints aren’t being addressed quickly. It’s leading to a lack of trust.”

“Frequent staff turnover disrupts operations and increases our costs related to recruitment and training.”

“We’re generating reports that provide data, but we don’t know the next steps we need to take.”

“Operational costs have increased 15% over the past six months!”

ComOps can help.

By providing the strategy and support your business needs to succeed, ComOps lets you shift your focus back to what you do best. With decades of collective experience driving real results for some of the most recognized brands in hospitality, our approach to creating value and ensuring customer loyalty is continually proven.

We work with organizations that value elevated service. If you don't see your industry listed below, reach out to us. We'd love to explore a new opportunity together.

Our service levels have improved, our level of service has been elevated, and we have saved a tremendous amount of money by partnering with the team at ComOps.

PATRICK FISHER

SVP & MANAGING DIRECTOR

Working with ComOps has been a great experience. ComOps provides flexibility in providing deep domain experience and is able to fill gaps when needed on big projects.

JOHN FORELLI

CIO

ComOps sets itself apart with a clear vision and exceptional execution. Our expectations were high for what an experience management tool could achieve, and this tool has surpassed them.

Jeff Babinski

VP & GENERAL MANAGER

ComOps has been an invaluable part of our project (Hotel Expansion). They were not just a vendor, but rather a true incredible partner in our success!

ROBERT DEARSTINE

EXECUTIVE DIRECTOR OF RESORT OPERATIONS

Working with ComOps has been an exceptional experience. The result was a powerful solution that delivered tangible results for my team.

GREG DIVINCENT

VICE PRESIDENT OF MARKETING

WE PROVIDE STRATEGIC CONSULTING & SPECIALIZED SUPPORT TO IMPROVE:

Contact Center Operations + -

Using our proprietary implementation of a cloud based contact center enabling omni-channel contacts including not only voice, but chat, text message, email, web form and more!

Revenue Management + -

Optimize your bottom line through detailed business assessments, data-driven guidance, and day-to-day execution on your behalf.

Digital Innovation + -

Advance your digital presence with seamless, integrated omni-channel experiences focusing on digital enablement, loyalty, and CRM, including guest journey mapping with measurement KPIs at each step.

Customer Experience + -

Elevate experiences by capturing sentiment throughout the customer journey, amplifying promoter feedback and addressing critical organizational touchpoints.

Employee Experience + -

Capture and analyze employee sentiment to understand exactly what your most valuable assets think of your organization.

Strategy. Support. Success.

Delivering CX Results

ComOps is proud of its strategic partnership with Medallia, the globally renowned leader in experience management solutions. Learn how ComOps can elevate your CX efforts by utilizing the Medallia Customer Experience platform.

Improving Business Outcomes

ComOps is Infor Hospitality's first professional service team in North America. Our focus is suporting HMS (Hospitality Management Solution), RMS (Revenue Management Software), and SCS (Sales & Event Management Software).

Where Strategy Meets Support for the Hospitality Industry.

Grow Revenue. Delight Customers.

Are you currently facing these business challenges?

ComOps can help.

Together, we'll improve customer experience & elevate your business.

We work with organizations that value elevated service. If you don't see your industry listed below, reach out to us. We'd love to explore a new opportunity together.

Testimonials

Strategy. Support. Success.

Our Partners

Delivering CX Results

Improving Business Outcomes

our insights

Where Strategy Meets Support for the Hospitality Industry.

Grow Revenue. Delight Customers.

Are you currently facing these business challenges?

ComOps can help.

Let's get to work.

Together, we'll improve customer experience & elevate your business.

We work with organizations that value elevated service. If you don't see your industry listed below, reach out to us. We'd love to explore a new opportunity together.

Testimonials

Strategy. Support. Success.

Our Partners

Delivering CX Results

Improving Business Outcomes

our insights