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ComOps featured videos.
Explore our diverse collection of videos showcasing knowledge and expertise across our four verticals: Contact Center Operations, Customer Experience, Digital Strategy, and Revenue Management. Whether you're looking to learn about the latest hospitality or casino industry trends, gain strategic advice, or meet the brilliant minds behind our success, our video library offers invaluable resources to help you stay ahead in the competitive landscape.
Insights & Educational Videos
Proven Hacks to Dominate Your Market Through Effective Benchmarking
George Polyard, VP of Customer Experience at ComOps, shares that effective benchmarking comes with challenges that hotels must navigate.
How ComOps Builds a Culture That Drives Consistency & Growth
Founders Robert and Lindsay Levine, share the secrets behind ComOps' culture-first approach, offering insights into how they maintain consistency, transparency, and a bespoke touch in every client engagement.
5 Myths Debunked About Call Center Outsourcing in Hospitality
Sofya McIntosh, Senior Vice President of Sales & Customer Success at ComOps, covers common misconceptions about call center outsourcing and why they don’t hold up in today’s world.
3 Effective Strategies to Reduce Contact Center Abandonment
Barbara Edwards, Vice President of Customer Care at ComOps, underscores the importance of addressing contact center abandonment head-on, advocating for a proactive approach to scheduling, staffing, and overall customer engagement.
Surveys vs. Shoppers: The Dynamic Duo of Customer Feedback
Ever wonder why your local cafe suddenly started serving almond milk or why your favorite hotel now offers a pillow menu? It’s the power of customer feedback wielded through guest surveys and secret shoppers. Survey tools and mystery shoppers are the unsung heroes of customer experience, and George Polyard, Vice President of CX at ComOps, is here to explain why you need both.
How to Boost Hotel Revenue with Itinerary-Based Reservations
While your hotel rooms might be pristine and your services impeccable, there’s a hidden treasure trove of revenue waiting to be unlocked. The secret? Itinerary-based reservations.In this video, Sofya McIntosh, SVP of Sales and Customer Success, shares her expert tips on how to make this strategy work for your hotel.
How to leverage your guest survey
Listening and creating a dialogue with your guests is an important service. ComOps specializes in creating guest survey programs for the hospitality industry. We help you find the right survey partner, design the survey, case management, analytics, and more.
Service Profit Chain
Originally published in 1994, this video outlines the Service Profit Chain and a way to build profitability in a service business.
Meet The ComOps Team
Meet Robert Levine
Meet Robert, ComOps founder and CEO. Robert has a passion for all things hospitality and enjoys helping hospitality leaders solve commercial challenges. He is a father of three and enjoys cooking for his family.
Meet Sofya McIntosh
Meet Sofya McIntosh, Senior Vice President of Sales and Customer Success at ComOps. As a passionate leader in the hospitality industry, she thrives on helping teams achieve operational excellence while delivering phenomenal guest experiences.
Meet Barbara Edwards
Meet Barbara Edwards, Vice President of Customer Care at ComOps. Barbara is very passionate about contact center operations. She and her husband are huge Jimmy Buffett fans.
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