Cut Contact Center Costs & Maximize Profit Without Sacrificing Service
As budget season kicks into gear, hoteliers closely examine every facet of their operations to find cost-saving opportunities without compromising service. The contact center is one area often overlooked yet brimming with potential for ...
How AI Is Shaping Hotel Employee Recruitment and Retention
Recruiting and retaining talent in the hospitality industry has always been a challenge, especially as the demands of modern hotel operations increase. Artificial intelligence (AI) is emerging as a powerful solution to these challenges, offering...
Harnessing Real-Time Feedback to Elevate the Guest Experience
More than 96% of people hold the power to define a property’s reputation, for better or worse, in the palm of their hands. What if you could catch that moment before it spirals into a negative review? What if you could...
How to Boost Hotel Revenue with Itinerary-Based Reservations
by Sofya McIntosh
Welcome to the wonderful world of hotels and resorts, where comfort meets luxury, and every guest is treated like royalty (hopefully). But let’s face it—while your rooms might be pristine and your services impeccable, there’s a hidden...
Leveraging Guest Surveys and Mystery Shoppers for Unmatched Customer Feedback
Ever wonder why your local cafe suddenly started serving almond milk or why your favorite hotel now offers a pillow menu? It’s not magic, though it might feel that way when your morning latte hits just right. It’s the power of customer feedback...
3 Effective Strategies to Reduce Contact Center Abandonment
Missed calls represent potential lost business in today's highly competitive consumer-centric environment. This stark reality is particularly pressing for contact centers, where abandonment rates can directly impact...