Man in suit with graph

Cut Contact Center Costs & Maximize Profit Without Sacrificing Service


As budget season kicks into gear, hoteliers closely examine every facet of their operations to find cost-saving opportunities without compromising service. The contact center is one area often overlooked yet brimming with potential for ...

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man in suit

How AI Is Shaping Hotel Employee Recruitment and Retention


Recruiting and retaining talent in the hospitality industry has always been a challenge, especially as the demands of modern hotel operations increase. Artificial intelligence (AI) is emerging as a powerful solution to these challenges, offering...

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person taking survey

Harnessing Real-Time Feedback to Elevate the Guest Experience


More than 96% of people hold the power to define a property’s reputation, for better or worse, in the palm of their hands. What if you could catch that moment before it spirals into a negative review? What if you could...

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Front Desk Agents

How to Boost Hotel Revenue with Itinerary-Based Reservations

by Sofya McIntosh

Welcome to the wonderful world of hotels and resorts, where comfort meets luxury, and every guest is treated like royalty (hopefully). But let’s face it—while your rooms might be pristine and your services impeccable, there’s a hidden...

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Survey

Leveraging Guest Surveys and Mystery Shoppers for Unmatched Customer Feedback


Ever wonder why your local cafe suddenly started serving almond milk or why your favorite hotel now offers a pillow menu? It’s not magic, though it might feel that way when your morning latte hits just right. It’s the power of customer feedback...

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Contact Center Agents

3 Effective Strategies to Reduce Contact Center Abandonment


Missed calls represent potential lost business in today's highly competitive consumer-centric environment. This stark reality is particularly pressing for contact centers, where abandonment rates can directly impact...

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