• customer experience strategy & support
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ComOps and PolyAI team up to help implement conversational AI.

ComOps Conversational AI powered by PolyAI lets your customers lead the conversation.


A customer-led conversational platform for your organization. ComOps Conversational AI powered by PolyAI is proven to resolve up to 50% of calls and consistently deliver your best brand experience.


ComOps is proud of its strategic partnership with PolyAI, the leader in conversational AI for the hospitality industry. ComOps Conversational AI powered by PolyAI can help deliver effortless contact center solutions at scale with a conversational platform that lets your customers speak naturally, interrupt, change topics — and always have a fantastic customer experience.

PolyAI is trusted by Marriott, Caesars Entertainment, Landry’s, Golden Nugget, Carnival Cruise Lines, and more of the world's leading hospitality organizations.

PolyAI offers a conversational AI platform designed for enterprises to enhance customer experiences.

  • handles over 50% of calls in multiple languages, improving customer satisfaction and operational efficiency
  • integrates easily with existing tech stacks, offers real-time analytics, and continuously learns to improve performance
  • serves various industries including banking, healthcare, and hospitality, and is used for use cases like authentication, order management, and billing
  • aims to transform call centers into revenue generators while reducing wait times and operational costs

No need for a new technology stack, ComOps Conversational AI powered by PolyAI integrates with your existing tech stack. Here are just a few of our hospitality integrations:  Amadeus HotSOS, Oracle PMS, Oracle, Cisco, Mitel, NICE, SalesForce, Twilio, Cendyn, and more.

Trusted by:

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Carnival logo
Caesars Entertainment Logo
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Transform your call center into a revenue generator.

50% calls handled by the only voice assistant deployed in 10 languages

7.2M revenue taken through hotel room reservations

8X increase in call containment compared with original IVR

85% CSAT score across all hotel guest conversations

Next-Level Customer Interaction

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Increased
capacity

Resolve complex inquiries - 24/7 and at scale- so you can handle larger volume without adding overhead.

revenue increase

Revenue
gains

Immediately respond to 100% of contacts so customers engage, trust, and keep their business with you, not a competitor.

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Improved
CX

Boost customer loyalty with reduced wait times, IVR time, and misroutes, You'll see improved CSAT/NPS and increased CLV.

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Happy
agents

Reduce expensive turnover. Let your agents take breaks and free them to focus on meaningful work.

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Operational
excellence

Actionable insights from real conversations help you identify issues, track progress, and seize new business opportunitites.

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Empowered
leaders

Modernize your CX stack and build a brand known for world-class customer service - all while mitigating risk and improving metrics.

How it works

1

Design

Design a branded voice and personality that engages users to resolve inquiries.

2

Integrate

No risky replatforming. Seamlessly plug into your existing tech stack. 

3

Analyze

Stay on top of site problems, trends, or a rise in specific inquires with a real-time dashboard.

4

Improve

Manage ongoing performance updates, your assistant continuously learns and improves.

REQUEST A DEMO.

The best way to learn how PolyAI can help you drive measurable business value is by experiencing it yourself.