Medallia
Leaders in CX Managment
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Infor
Leaders in Business Cloud Software
Infor is a global leader in business cloud software specialized by industry. With 17,000 employees and over 65,000 customers in more than 175 countries, Infor software is designed to drive progress and improve business outcomes.
Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all. The solution provides scalability that can help meet your present needs, along with whatever the future brings.
ComOps is proud to be Infor Hospitality’s first professional service team in North America focusing on supporting HMS, RMS, and SCS.
PolyAI
AI Conversational Platform
PolyAI is at the forefront of transforming customer service through innovative technology. This visionary company is on a mission to enable businesses to excel in their customer interactions. The task of understanding diverse human expressions and maintaining engaging conversations is complex, and PolyAI is dedicated to mastering this challenge. Distinct from its competitors who prioritize text-based chat solutions, PolyAI adopts a voice-first approach. Understanding the enduring value of voice communication for customers, the company focuses all its efforts - from product development to research - on enhancing voice experiences in call centers. PolyAI's flagship product, the Enterprise Conversational Assistant, exemplifies this focus. These assistants are adept at conducting natural conversations with customers, proficiently handling a variety of queries.
HS Brands Global
Customer Journey Insights
HS Brands Global is the Leading Brand Protection, Mystery Shopping, Loss Prevention & Compliance Measurement Solution provider operating worldwide. They provide innovative strategies to ensure comprehensive solutions to various business challenges. They protect favorite brands around the globe, serving many industries including, hospitality, food service, retail, automotive and many more. HS Brands Global maintains a database of over 1 million shoppers, auditors and loss prevention professionals from around the globe and count some of the world’s most recognizable brands as clients.
MODCO Media
Media Strategy & Buying
Modco means My Own Damn Company. Helping build billion dollar brands for over three decades, they believe that media plans should be as creative and thoughtful as the advertisements, never an afterthought. They bring campaigns to life, connecting creative to the consumer and building billion-dollar brands in the process. Understanding creativity across all aspects of communication, makes MODCO a good partner. The team at MODCO doesn't just buy media, they help clients invest in a positive return.
RevPar Media
Social Media
RevPar Media is a dynamic social media marketing agency exclusively dedicated to helping hospitality businesses thrive in the digital landscape. We specialize in crafting strategic and compelling social media campaigns that drive brand awareness, engagement, and, ultimately, revenue growth.
ROI INC
Talent Management Solutions
ROI Solutions Inc. cares about helping clients drive revenue by focusing on their strategic operations and marketing and employee performance objectives. They develop and execute employee and leader training, as well as comprehensive guest service programs. Specializing in the hard, behind-the-scenes work that impacts casino revenue, the ROI team consists exclusively of experienced casino insiders with more than a century of combined gaming experience. There is no learning curve with them. They know the landscape. They know the realities. They know what works and what doesn’t. They know the people. They know casinos.
