Strategic Consulting.
- Start-to-finish evaluation and assessment of customer journeys
- Analysis of critical touchpoints, including comparisons to industry standards and customer expectations
- Voice-of-the-customer/customer experience (CX) program guidance, including program governance, analytics, and strategy evaluation
- Comprehensive vendor selection assistance and guidance
Specialized Support.
- Customer journey design and mapping for multi-property alignment, new property openings, and acquisitions
- Operational customer experience program management and oversight, including closed-loop response, maintenance, and executive reporting
- Technical resources and expertise, including on-going program enhancements and initial program implementation
ComOps Partners with Medallia
ComOps is proud of its strategic partnership with Medallia, the globally renowned leader in experience management solutions. Learn how ComOps can elevate your CX efforts by utilizing the Medallia Customer Experience platform.
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